What promises does the passport service make? If they don't get your passport to you on time, is there a refund policy? What will you pay to get your passport? Don't forget to factor in the standard government fees that all applicants pay, on top of the ones charged by the passport service. How quickly do you need your passport? How fast does the service say they can turn around your application and get your passport into your hands? What does the company have to offer? Do they provide all of the services you need, from passports to visas? Now that you're convinced that you need a passport, and you're excited at the idea of being able to get yours quickly, which passport service should you choose? Here are some factors to keep in mind: Adult passports are good for ten years, and youth passports for five, so they can be used as government ID for a long time and in a variety of ways (like when minors fly domestically or need other proof of identity, prior to getting a driver's license). Some people used to specifically book closed-loop cruises (where you leave from and return to the same US port) to avoid having to pay for a passport - and while that's still legal, you could find yourself in trouble if you miss the ship's departure from a destination port and have to get back to the US on your own.įor many reasons, having a passport just makes sense. Sounds like a hassle, but the days where travelers could just head out with a driver's license and a birth certificate are long gone. This isn't the absolute worst passport service we've found, but it could definitely use some work. But, there's no reason why they should be failing to respond to complaints at the BBB, and with the overwhelming number of negative reviews coming in over the last few months, we're left wondering if this company is failing to live up to its three-decade history. ![]() Yes, Passports and Visas may have helped more than two million people with their passport applications over the last 30 years. Poor communication, double charging of fees, late deliveries, and lacking attention to detail are just a few reasons the most recent reviews were almost all one star (with many individuals saying they'd go lower if they could). In the nearly 800 reviews between then and now, almost every customer complained that this service is total garbage. Government fees and shipping not included.However, when we actually visited that site, Passports and Visas had almost 1,000 reviews and a much less impressive 3.7 out of 5-star "average" rating. That surprised us, given that this company proudly displays an "excellent" rating over 9,200 user reviews collected on a third-party site. Out of all of the passport services we evaluated, Passports and Visas has the worst reputation with the Better Business Bureau: not just an "F" but over 30 complaints that received no response from the company. ![]() Our favorite a la carte option is the digital photo service: instead of making a trip to the drugstore or somewhere else to get those pesky regulation passport photos, just send in a photo from home and they'll format it perfectly for your application. There's also a protection plan for $14.95 that gets you expedited replacement if your passport is ever lost, stolen, or damaged. For $99, you can take advantage of Passports and Visas' VIP concierge service, giving you extra hand-holding and attention as you go through the passport process. For $49, you can get a document pre-check to make sure your application is accurate and ready to be submitted it's completed within two business hours. There are several add-ons you can consider with your passport service. ![]() Shipping fees (typically $29 each way) and government-mandated fees aren't included in those costs. What can you expect to pay for your passport service here? As always, that depends on your desired turnaround speed: $799 for emergency service (5 days), $749 for priority service (7 days), $699 for rush service (10 days), and $149 for expert consulting (60 days). This company has offices throughout the US, including DC, Miami, Atlanta, Las Vegas, and Denver, and they serve clients nationwide. You can access every type of passport processing here, from new applications and renewals to name changes, second passports, and more. Passports and Visas has been around since 1992, processing over two million passport applications since then. A la carte services include document pre-check, concierge, digital photo conversion to passport photo, and protection plan. ![]() Services available for new passports, renewals, child passports, name changes, second passports, and lost/stolen passports.More than 2 million passport applications expedited.
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